Reduce call centre workloads and empower your customers with smarter searches and answers to their most common questions.
Extend Oracle Service Cloud to allow full version control, including scheduled publishing of answers, roll back to previous versions, and audit capability.
Provide answers to common questions automatically, improving customer experience and reducing the number of emails to your contact centre.
Empower customers to engage anywhere, anytime via a mobile application platform for a contextual mobile customer experience.
Deliver exceptional customer service through real-time online chat between your customers and your support agents.
Develop social relationships with your customers through listening and engagement across all major social platforms through one integrated environment.
The solution is helping 2degrees deliver an even higher level of service to our customers at the same time as ensuring a more efficient use of our internal resources. Ideqa is a world-class organisation and I have no hesitation in recommending their services to other organisations.
The web chat launch has already seen us interact with customers from 80 years old through to a deaf customer which has been really heart warming. Our staff absolutely love using the channel – a win-win, we are an Ideqa advocate for sure!
