Home - Ideqa

Who we are

We believe in the empowered customer and frictionless customer experiences.

Our experience with Oracle Cloud platforms ensures that integration and scalability is at the heart of our design and deployment ethos, while our project framework allows flexibility and agility to move quickly as markets demand in a modern digital first world.

Ideqa has a proven track record of working with large organisations as they transform to a multi-channel digital experience.

We know that through the introduction of customer-centric Self Service and Automated service models we can deliver operational efficiencies while also empowering customers.

We are an Oracle Partner and Cloud Excellence Implementer.

What we do

Broad Range of Oracle Cloud Platforms

Our Approach

Each Oracle Cloud Customer Experience (CX) project Ideqa Limited (Ideqa) undertakes is the start, or continuation, of an important, enduring, and rewarding partnership with our customers. Our Professional Services team gets to know our customers, learns their unique business requirements, and understands their distinct organizational culture. Because our implementation methodology reflects a joint team approach, we empower our customers to be proficient in the use of our solutions. Together, we determine and manage CX roadmaps that minimize risk and ensure success.

From Plan to Results quickly

Ideqa understands that not all projects are created equal. Through our extensive experience with many projects, and refinement over time, the Ideqa Oracle CX Cloud Project Methodology (OCXPM) provides a balance of guidance and flexibility. OCXPM provides an overarching methodology for implementing any Oracle CX Cloud * SaaS, PaaS, IaaS, or service, regardless of size or complexity, and activities are tailored to specific project needs. Our goal is to be as thorough as possible, while achieving collaboration, speed effectiveness, and overachievement.

*Saas (Software as a Service), PaaS (Platform as a Service), IaaS (Infrastructure as a Service)

Project Management

Project Management activities guide and support (rather than dominate) our implementation approach. The customer’s Ideqa Oracle CX Cloud Project Manager will support the project by using standard tools and proven techniques to keep the project on time and on budget. Some of these techniques and tools consist of the following: Project Plan, regular status calls and reports, issue logs, and change control forms.

We do not ascribe to a defined Agile or Waterfall methodology, rather, we use proven techniques and tools, together with over 100 years of collective CX experience, to provide a customer-specific project framework that works best for each customer, delivering maximum business value.

Services

Let our team of experts become an extension of your team.

Managed Services is a model that allows you to concentrate on your core business knowing that the Ideqa team is there to support you through not only the implementation of new projects but also the day to day administration and product support. Our team recognises that CX is a journey. We’re committed to being your partner for the long haul and supporting you every step of the way.

LEARN MORE ABOUT OUR SERVICES

Oracle CX Applications

Ideqa offer a range CX options which can be tailored to your individual needs

Oracle Service Cloud

Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences

Oracle Field Service

Oracle Field Service drives profitability by automating the process of dispatching field technicians to service calls in remote locations

Intelligent Advisor

Oracle Policy Automation is an end-to-end solution for capturing, managing, and deploying complex legislation and other document-based policies across channels and processes.

CX Sales

Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud's complete innovative, and proven sales solution

Engagement Cloud

Support high-touch and high-value accounts using Engagement Cloud’s sales and service capabilities

Chat Bots

Intelligent bots are computer programs that leverage artificial intelligence to enable natural conversations with people

Loyalty Cloud

A modern customer loyalty program leveraging Oracle Loyalty Cloud can increase customer lifetime value and profitability.

CX Commerce

Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform.

Our Solutions

Ideqa offer a range CX technologies which can be tailored to your industry needs

Banking and Finance

Telecommunication

Higher Education

Retail

Healthcare

Local and Central Government

Our Partners

Ideqa partner with the best companies to ensure success

ORACLE

Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.

CERTUS APAC

Certus APAC is an Oracle Platinum Partner specialising in end to end implementations of Oracle Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Talent Management solutions.

SANDFIELD

Since inception in 2013 Ideqa has provided customers with the ability to maximise value of their Oracle Cloud platforms by using established frameworks for rapid deployment. To achieve this level of capability and scale and keep pace with ‘Agile’ customers needs, Ideqa partnered with Sandfield.

LANGUAGE I/O

Language I/O provides software that allows for multilingual customer support in 150 languages. Using a unique combination of human and machine translation.

GENESYS

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.