News and Media

Oracle partners join forces through a strategic partnership to tap into ANZ market trends

26 February 2019 Oracle partners Ideqa and Certus APAC are pleased to announce a collaboration to provide a full suite of options to customers covering Oracle HCM, ERP and CX...

Set Your Frontline Staff Up for Success

By virtue of my job I spend a lot of time thinking and examining concepts around Customer Experience. Yes, I drank the Kool-Aid a long while ago and I’m convinced...

Best Practices for Managing Knowledge Bases

Many organisations deploy a knowledge base thinking it will help them reduce calls into the contact centre. And in most cases, it does just that. Or at least it does...

Why is my alarm goin’ off at midnight? Ah…

…because I have to update 50 answers I stole this headline, but I don’t think MikeP would mind. It’s from a post Mike created in 2009 in the Oracle Service...

Why Your Knowledge Base Forms the Foundation for Great Customer Experiences

For organisations to be competitive, relying on product or price as a differentiator is no longer an effective strategy, especially in the medium to long term. These days it’s all...