News and Media

A Vision of the Future of Customer Service

https://www.youtube.com/watch?v=Kw8f9i20Gak

19C Oracle Service Cloud Release Overview

https://www.youtube.com/watch?v=Cwn3X6sK8cY

Oracle partners join forces through a strategic partnership to tap into ANZ market trends

26 February 2019 Oracle partners Ideqa and Certus APAC are pleased to announce a collaboration to provide a full suite of options to customers covering Oracle HCM, ERP and CX...

Set Your Frontline Staff Up for Success

By virtue of my job I spend a lot of time thinking and examining concepts around Customer Experience. Yes, I drank the Kool-Aid a long while ago and I’m convinced...

Best Practices for Managing Knowledge Bases

Many organisations deploy a knowledge base thinking it will help them reduce calls into the contact centre. And in most cases, it does just that. Or at least it does...