Oracle Engagement Cloud

Oracle Engagement Cloud combines the sales force automation and modern sales performance management of Oracle Sales Cloud with key service capabilities, enabling salespeople to offer services and enabling support agents to cross-sell products. These unified sales and service capabilities enabling your company to break down information barriers between departments so that employees can have informed, one-stop interactions with your customers.

Sales

  • Sales Force Automation

    Maximize sales with a tightly integrated, complete set of lead-to-contract sales tools including comprehensive mobile apps, a complete
    customer 360, and sales team collaboration.

  • Partner Relationship Management

    Empower partners and channel account managers, and accelerate sales with streamlined channel execution.

  • Sales Performance Management

    Improve sales effectiveness and achieve targeted revenue goals using quotas, territories, incentive compensation, and more.

  • Customer Data Management

    Create a trusted master customer profile that includes clean, consolidated, and complete customer information.

Service

  • Service Request Management

    Capture, manage, and share service issues related to accounts, contacts, and partners.

  • Knowledge Management

    Deliver the most relevant answers to customers with the help of recommended answers, natural language search, and advanced
    knowledge authoring capabilities.

  • Customer Self Service

    Allow customers to create, view, and update service requests using a configurable reference implementation with a drag and drop designer.

  • Multi-Channel Interactions

    Provide service across multiple channels, including email, chat, and co-browse along with telephony integration that offers streamlined
    call flow with configurable screen pop.

Unified CX Platform

  • Data Management

    Engage effectively with enriched data that is clean, consolidated, and complete.

  • Analytics and Data Visualization

    Gain insight using prebuilt, in-context reports, advanced custom reporting, and data visualization.

  • Application Development

    Configure and extend Oracle’s CX Suite for your organization.

  • Content and Collaboration

    Share collateral and collaborate with your team to increase sales.

  • Process and Integration

    Automate key business processes and connect with any 1st or 3rd party application.

  • Identity and Security

    Protect your brand with Oracle’s end-to-end security and reliability.

© 2019 Ideqa Pty Limited