Today’s empowered customer has access to more information, can engage with multiple sales channels, interacts with multiple devices, and shares experiences
using social media. Recognizing the impact of today’s empowered customer is key to sustaining and growing your business. To help your business thrive in
today’s modern sales environment, Oracle offers a complete suite of Customer Experience applications
Sales Force Automation
Engage Customers and Compete
Maximize sales with a tightly integrated, complete set of lead-to-contract sales tools.
Close and Win Deals
Enable sales teams with mobile apps, a complete customer 360, and sales team collaboration.
Expand and Predict Sales
Cross-sell and up-sell using white space analysis and product recommendations.
Unified Sales and Service
Track and Manage
Enable sales and service teams to capture, manage, and share service issues using Oracle Engagement Cloud.
Empower sales and service reps with access to knowledge content within the context of the service request.
Service Request Analytics
Gain real-time insight into service performance using prebuilt reports and custom reporting options.
Sales Performance Management
Plan and Optimize
Align territories, quotas, and incentive plans to the business strategy.
Motivate and Reward
Use games, performance tactics, and rewards to promote targeted behaviors.
Coach and Train
Identify successful selling techniques and offer in-context coaching.
Partner Relationship Management
Recruit and On-Board
Accelerate channel sales using a fully-branded partner portal, self-service registration, and automated assignment.
Engage and Plan
Use channel program management, business planning, market development funds, and social collaboration to engage with partners.
Deliver and Track
Achieve sales results with partners and track results throughout the sales cycle.
Customer Data Management
Consolidate and Cleanse
Build a clean and correct master profile from multiple sources that everyone can trust.
Complete and Enrich
Build a better record by enriching your customer profile with data from a variety of sources.
Coordinate and Share
Share complete and accurate data with other systems for faster decision making.
Unified CX Platform
Engage effectively with clean, complete customer data and data visualization capabilities.
Configure and extend Oracle’s CX Suite for your organization.
Connect with any 1st or 3rd party application.
Protect your brand with Oracle’s end-to-end security and reliability.