Each and every time a prospective or actual customer interacts with your company online you have the power to either captivate or frustrate.
Ideqa offers a range of services that help you eliminate customer frustration and increase brand devotion.
CX Readiness Assessment
How does your company stack up? We will work with you to identify your current ‘Readiness’ and provide a report outlining current status and areas for improvement.
Best Practice Consulting
Our consultants are customer experience experts. Whether you are beginning your CX journey or just looking for assistance with a specific area, our team can help you.
Customer Journey Mapping
We provide Journey Mapping training and consulting. If you’re looking to improve your customers’ experiences, this is a great place to start.
We delve into your knowledge base to expose the gaps in knowledge, which, when filled, will result in the biggest reductions in email and call centre traffic.
Whether you have a new team member starting or just want to get the most out of your system, we will deliver a customised training package to meet your needs.
Ideqa provides technical expertise and best practice guidance to help quickly and efficiently implement, migrate and uprgade your technology. Ideqa implementation services help reduce risk and accelerate adoption of your solution.
Supercharge your current CX resources. Taking into account your business strategy, the technology at your disposal, current trends and best practices, we make a raft of recommendations to help you maximise your current resource and prepare for the future.
CX Managed Services
Let our team of experts become an extension of your team. We can manage and maintain your knowledgebase, providing day to day administration and product support.