With the growing presence of numerous Social platforms and Social communities, many organisations are finding it difficult to create an effective online Social presence in order to listen and engage with their customers; and have those important conversations about their brand, products and services.
SocialCX brings you a unified and integrated social platform to extend your social strategy across every customer touch point as well as throughout your organisation.
With SocialCX you will enable your organisation to successfully leverage social insights and analytics, make relevant offers of support, services or products and integrate social engagements across marketing, sales and service platforms.
Eliminate the social noise with advanced listening and analyticstechnology, providing you more accurate, precise and relevant insights into your customers’ intent, likes/dislikes, conversations about your brand and customer service issues.
Connect your service agents with your customers. SocialCX integrates to your Oracle Service Cloud agent desktop so that your contact centre can deliver a consistent experience across all service channels.
Enable you to engage with your customers across global locations and languages.
Provide a peace of mind: SocialCX is powered by Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution.