Version Control for Oracle Service Cloud Made Easy.
Your organisation needs more flexibility to manage answers in Oracle Service Cloud. You can’t archive iterations of answers, roll back to an older version while troubleshooting an issue, or schedule the publication of time sensitive material.
VersionCX from Ideqa is an add-on for Oracle Service Cloud that allows you to automatically store historical versions of answers, allowing you to roll back to prior versions at the press of a button.
Knowledge publication can be scheduled – meaning you don’t have to manually push content live – saving time and reducing the risk of your information being published at the wrong time. At the same time, you can notify those users who are subscribed to the knowledge item.
Unlike other solutions built in Oracle Service Cloud using workflow, VersionCX ensures compatibility by preserving the ID for the published version of the answer, ensuring embedded URLs and Google searches continue to return the correct result.
Ask for a free, no-obligation VersionCX demo today.
Single click version
Single click roll-back to an archived version
Fully automated publication of answers
Free, no-obligation demo available
Store historical versions of answers within Oracle Service Cloud.
Provide competitively priced licensing options based on the number of knowledge base administrators.
Retain score details needed for historical usefulness rankings.
Provide full audit trail to record document updates and their author.
Supply regular updates to ensure compatibility with future Oracle Service Cloud releases.
Provide scheduled publishing of answers at a specified date and time.