VersionCX for Oracle Service Cloud – End User License Agreement (EULA)

This license only applies to Ideqa VersionCX for Oracle Service Cloud.

1. Your Agreement to this License

1.1 This License only applies to the executable code for Ideqa VersionCX for Oracle Service Cloud including any updates and upgrades and any accompanying distributable files, data and materials (“VersionCX”). You should carefully read the following terms and conditions before downloading, installing or using this software. By downloading, installing or using VersionCX , you agree to all of the terms of this license agreement (“License”).
1.2 Ideqa VersionCX operates in conjunction with appropriate releases of Oracle Service Cloud. Oracle Service Cloud is not included in this License. You must separately purchase and hold sufficient licenses to use Oracle Service Cloud. Ideqa Limited is not responsible for the provision or licensing or functionality of Oracle Service Cloud.
1.3 Please read the license terms below. If you do not agree to all of the terms and conditions of this License, then do not download, install or use Ideqa VersionCX.

2. Scope of License

2.1 Subject to the terms below, you are hereby licensed by Ideqa Limited to use on a non-exclusive non-transferable basis for internal business purposes only one (1) copy of Ideqa VersionCX for the number of users for which you have purchased a license.
2.2 You shall not exceed the number of users for which your current key was authorized by Ideqa Limited. If you wish to add more users, you must request a modification to your License and pay the relevant fees.

3. Evaluation or Trial Version

3.1 If you have downloaded or installed the on a trial or evaluation basis then notwithstanding any other term of this License:
(a) your use of Ideqa VersionCX is limited to use for demonstration, test or evaluation purposes only, and you may not resell or otherwise transfer for value VersionCX; and
(b) this License will terminate 30 days after the date Ideqa VersionCX is first installed.
3.2 If you want to use this software after the 30 day evaluation period, you must acquire from Ideqa Limited for a fee a license for VersionCX. Please contact for information about licensing, and ordering options. Use of Ideqa VersionCX after the expiration of the 30 day evaluation period without acquiring such a license from Ideqa Limited is prohibited and a violation of international copyright laws.

4. License Fee

4.1 To use VersionCX you must have paid all applicable license fees including any applicable taxes and duties. If you do not pay such license fees, Ideqa Limited shall revoke this License in which case you shall forthwith stop using VersionCX and remove all components of it from all computers and servers.

5. Your Obligations

5.1 VersionCX is licensed, not sold. All rights of any kind in VersionCX which are not expressly granted in this License are entirely and exclusively reserved to and by Ideqa Limited. You may not:
(a) rent, lend, lease, or sublicense VersionCX;
(b) transfer, provide or otherwise make available VersionCX in any form to any person;
(c) modify, copy, reproduce, translate, adapt or vary VersionCX or create derivative works based on VersionCX without the express consent of Ideqa Limited;
(d) reverse engineer, decompile, disassemble, or in any manner decode VersionCX, in whole or in part, nor permit anyone else to do so. The license granted hereunder includes no rights in or to the source code version of VersionCX.

6. Warranty Disclaimers and Liability Limitations

6.1 VersionCX and any and all accompanying software, files, data and materials, are distributed and provided “AS IS” and with no warranties of any kind, whether expressed or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose. Neither Ideqa Limited nor any of its affiliates or licensors warrant, guarantee, or make any representations regarding the use of, or the results of the use of, VersionCX. Neither Ideqa Limited nor any of its affiliates or licensors warrant that the operation of VersionCX will be uninterrupted or error-free. You acknowledge that good data processing procedure dictates that any program, including VersionCX, must be thoroughly tested with non-critical data before there is any reliance on it, and you hereby assume the entire risk of all use of the copies of VersionCX covered by this License. This disclaimer of warranty constitutes an essential part of this License.
6.2 Except to the extent expressly prohibited by applicable law, Ideqa Limited, its affiliates and licensors shall not be liable in contract, tort, including negligence or otherwise to you for any direct or indirect damage, loss (including loss of use, data, profits, business, or any economic loss) or cost caused by or contributed to by any act or omission of Ideqa Limited or arising out of the use of, or inability to use, VersionCX.
6.3 Some jurisdictions do not allow the exclusion of certain implied warranties or conditions, so the above exclusions may not apply to you. This License does not exclude any implied warranties or conditions that may not under applicable law be excluded. The sole and exclusive remedy for the breach of any such implied warranty or condition shall be, at Ideqa Limited’s discretion, the replacement of the defective software or a refund of the License fee.
6.4 The maximum aggregate liability of Ideqa Limited, its affiliates or licensors to you shall not, in any circumstance, exceed the License fees that you have paid in respect of VersionCX.
6.5 In addition, in no event does Ideqa Limited authorize you or anyone else to use VersionCX in applications or systems where VersionCX’s failure to perform can reasonably be expected to result in a significant physical injury, or in loss of property, or loss of life. Any such use is entirely at your own risk, and you agree to hold Ideqa Limited, its affiliates or licensors harmless from any and all claims or losses relating to such unauthorized use.

7. Termination

7.1 This License commences upon the earlier of installation of the VersionCX or acceptance of the license agreement and shall continue until terminated by either party. You may terminate this License upon 90 days’ notice to Ideqa Limited. Ideqa Limited may terminate this License if you breach any clause and fail to cure such breach within 30 days after receiving notice of the breach.
7.2 Upon termination, you shall immediately discontinue any and all use of VersionCX and you shall within ten (10) days delete from your computer(s) all electronic copies of VersionCX , including all or any part thereof and any back-up copies.
7.3 All provisions of this License that by their nature are intended to survive the expiration of the license granted hereunder shall survive and remain in full force and effect

8. Indemnification

8.1 At your own expense, you shall indemnify, defend, and hold harmless Ideqa Limited, its affiliates and licensors, and their directors, officers, trustees, shareholders, employees, agents, successors and assigns from and against any and all claims, expenses, losses, damages, costs, liabilities and judgments, including without limitation reasonable attorneys’ fees and expenses, arising out of or relating to any claim resulting from or related to: (i) any use by you of VersionCX other than as expressly allowed by this License or in a manner inconsistent with any accompanying documentation; (ii) any breach of this License by you; or (iii) any violation of applicable law by you, your directors, officers, trustees, shareholders, employees, affiliates, subsidiaries, agents, successors and assigns.

9. General

9.1 VersionCX, including, without limitation, the information included in its accompanying distributable files, data and materials and any related activation code and registration code files or information, and the know-how embodied in VersionCX, is confidential and trade secret information and subject to copyright (the “Proprietary Information”) that is proprietary to and solely owned by or licensed to Ideqa Limited, together with all related trademarks and other intellectual property rights relating thereto. You agree to maintain the Proprietary Information in strictest confidence for the benefit of Ideqa Limited and its licensors. You shall not sell, assign, license, publish, display, distribute, disclose, or otherwise make available or allow to be made available the Proprietary Information, including, without limitation, any activation codes or registration code files, to any third party nor use such Proprietary Information except as authorized by this License.
9.2 The obligations under this paragraph shall survive any termination or cancellation of the License.
9.3 This License is the complete statement of the agreement between the parties on the subject matter, and merges and supersedes all other or prior understandings, purchase orders, agreements, and arrangements.
9.4 There are no third-party beneficiaries of any promises, obligations, or representations made by Ideqa Limited herein.
9.5 Any waiver by Ideqa Limited of any violation of this License by you shall not constitute, nor contribute to, a waiver by Ideqa Limited of any other or future violation by you of the same provision, or any other provision, of this License.
9.6 You acknowledge and agree that monetary damages alone would not be an adequate remedy in the event of a material breach by you of your obligations or agreements under this License and that, in such event, Ideqa Limited or any of its affiliates shall be entitled to injunctive relief to require you to comply with its obligations hereunder. Any remedy available under this License shall be cumulative and not exclusive of any other remedy available Ideqa Limited or any of its affiliates under this License, at law or in equity.
9.7 If any part of this License or the application thereof to any person or circumstance is for any reason held invalid or unenforceable, it shall be deemed severable, and the validity of the remainder of this License, or the applications of such provision to other persons or circumstances, shall not be affected thereby.
9.8 You will keep accurate business records sufficient to allow Ideqa Limited to verify on request that your use of VersionCX complies with the terms of this License.
9.10 Except as otherwise expressly mandated by the relevant law in your jurisdiction, this License shall be governed by, and construed in accordance with, the substantive laws of New Zealand, whose courts shall have non-exclusive jurisdiction over all disputes which may arise in respect of this License.


10.1 Unless the context otherwise requires, the following expressions shall have the following meanings: ”Application” means the Supplier’s proprietary software specified in the Software Licence and Services Agreement, but excludes the source code; “Confidential Information” means information which is or has been disclosed by one party to the other, but does not include any information that is:
a) on receipt, in the public domain, or which subsequently enters the public domain without any breach of this Agreement;
b) on receipt, already known by the party receiving it;
c) at any time after the date of receipt, received in good faith from a third party; or
d) required by law to be disclosed; “Documentation” means the documentation described in the Software Licence and Services Agreement; “Force Majeure Event” means any war, riot, strike, natural or man-made disaster, or other circumstance of a similar nature; “GST” means goods and services tax imposed under Goods and Services Tax Act 1985; “Intellectual Property” means copyright, patents, designs, trademarks, trade names, goodwill rights, trade secrets, confidential information and any other intellectual proprietary right or form of intellectual property; ”Modifications” means modifications to the Application as specified in the Software Licence and Services Agreement; “Services” means the services supplied by the Supplier in order to create and develop the Modifications; “Site” means the site specified in the Software Licence and Services Agreement; “Customised Software” means the Application as customised by the Modifications, but excludes the source code; “Specifications” means the specifications for the Modifications referred to in the Software Licence and Services Agreement; “System” means the equipment and software that form the system on which the Software is to be installed, as specified in the Specifications or in the Software Licence and Services Agreement; “Warranty Period” means the period specified in the Software Licence and Services Agreement.